If your concern is about this website, such as how your request was passed along, a contractor you didn't ask to hear from or something on a page you think is wrong, call (614) 555-0147 or use the contact page. Tell us your name, how to reach you, the date of your request and what happened. We'll look into it and tell you what we found and any step we're taking, such as correcting a page or no longer passing requests to a contractor.

We don't perform basement work, sign contracts or hold your money, so we can't settle disputes over price, quality, warranties or refunds. Those are between you and the contractor. Start by putting your complaint to the contractor in writing and keeping copies of your estimate, contract and receipts.

If that doesn't resolve it, you can file a consumer complaint with the Ohio Attorney General's consumer protection section. For a contractor working in Columbus, you can also contact the city's Building and Zoning Services, which licenses home improvement contractors. In a suburb, contact that city's building department. If you signed at home and are still inside the three-business-day window, Ohio's cancel right may also apply.